Support Plans

JasperFx Software wants our customers to be successful using our tools. We offer support plans designed to get you expert help and support when building systems on Marten, Wolverine, and any other Critter Stack library. All support plans include CritterWatch and our AI Skills collection.

Please get in touch via sales@jasperfx.net if you want to learn more or are looking for a custom solution.

Basic

Individuals and small teams

✓ Response within 48 hours
✓ Up to 2 critical incidents *
✓ Private Discord channel
✓ CritterWatch included
✓ AI Skills included

$ 4000 / year

Standard

Growing businesses

✓ Response within 36 hours
✓ Up to 5 critical incidents *
✓ Up to 2 non-critical incidents **
✓ Private Discord channel
✓ Private issue tracking board
✓ CritterWatch included
✓ AI Skills included

$ 7500 / year

Premium

Larger companies with mission critical projects

✓ Response within 24 hours
✓ Unlimited critical incidents *
✓ Up to 4 non-critical incidents **
✓ Private Discord channel
✓ Private issue tracking board
✓ Email support
✓ CritterWatch included
✓ AI Skills included
✓ One online training workshop

$ 15000 / year

* Software defects in the supported libraries which severely affect customer production system.
** Technical questions and expert advice.

Standalone Products

Don't need a full support plan? These products are available separately.

CritterWatch

Production monitoring and observability for the Critter Stack. Includes AI Skills and related products.

From $1,000/yr (small teams) · $2,500/yr (5+ monitored systems)

AI Skills

AI-powered development accelerators for Critter Stack development.

$500/yr per individual license

Incident Definitions

* Critical incident: A production-blocking issue where the Critter Stack library is not functioning as documented, causing significant impact to your application or users.

** Non-critical incident: A question, guidance request, or issue that is not blocking production — including architectural advice, performance tuning, configuration help, and feature requests.

Get More from the Critter Stack

Support plans pair well with our other offerings:

Consulting Services — hands-on architectural guidance and implementation help
Workshops — intensive training for your team on Event Sourcing, CQRS, and the Critter Stack